All Shipping Related Questions

Not Received my Delivery
Sometimes items may take a while to arrive in certain parts of the world. We have two shipping options – one with tracking that gives you a code, and one wi...
Thu, 25 Jan, 2018 at 2:29 PM
Damaged Product
Please attach a clear photo of the damaged product; photo of the dispatch note and the box the product was shipped in. This will allow us to investigate qui...
Thu, 25 Jan, 2018 at 2:33 PM
Received extra Items or Missing
This is a rare problem but does happen at times. Please take a photo of the dispatch note which should be with your delivery and send us a copy, with a shor...
Thu, 25 Jan, 2018 at 2:39 PM
Customs charges and EU shipping
If you're in the EU and select TRACKED POSTAL SERVICE at checkout, orders are shipped 'Delivered Duty Paid' which means you will not be charg...
Wed, 30 Jun, 2021 at 3:15 PM
Tracking Problems
Our warehouse will send you a dispatch email which will contain your tracking information, if you have selected a tracked service. Sometimes tracking can ta...
Wed, 30 Jun, 2021 at 3:21 PM
Address Changes
If you wish to make any changes to your order (including address changes), please email us at support@modiphius.com. Our webstore is integrated with our war...
Wed, 21 Jul, 2021 at 2:50 PM