All Shipping Related Questions

Tracking not Working
Our warehouse will send you a dispatch email which will contain your tracking, if you have selected tracked service. Sometimes tracking can take 24 hours to...
Thu, 25 Jan, 2018 at 2:25 PM
Not Received my Delivery
Sometimes items may take a while to arrive in certain parts of the world. We have two shipping options – one with tracking that gives you a code, and one wi...
Thu, 25 Jan, 2018 at 2:29 PM
Damaged Product
Please attach a clear photo of the damaged product; photo of the dispatch note and the box the product was shipped in. This will allow us to investigate qui...
Thu, 25 Jan, 2018 at 2:33 PM
Received extra Items or Missing
This is a rare problem but does happen at times. Please take a photo of the dispatch note which should be with your delivery and send us a copy, with a shor...
Thu, 25 Jan, 2018 at 2:39 PM