Community Support

Sometimes items may take a while to arrive in certain parts of the world. We have two shipping options – one with tracking that gives you a code, and one wi...

Please attach a clear photo of the damaged product; photo of the dispatch note and the box the product was shipped in. This will allow us to investigate qui...

This is a rare problem but does happen at times. Please take a photo of the dispatch note which should be with your delivery and send us a copy, with a shor...

If your delivery address is in the EU, your order will ship from within the EU, and no additional import duties or tariffs will be charged.  EU orders, shi...

Our warehouse will send you a dispatch email which will contain your tracking information, if you have selected a tracked service. Sometimes tracking can ta...

If you wish to make any changes to your order (including address changes), please email us at support@modiphius.com. Our webstore is integrated with our war...